Operations Coordinator

• Track workflows and operational tasks across departments to ensure timely and accurate completion.
• Follow up with stakeholders to maintain accountability and progress.
• Escalate any delays or operational issues promptly.
• Maintain and update operational dashboards, trackers, and KPI reports regularly.
• Manage and organise SOPs, process documentation, and internal records.
• Coordinate with vendors and external partners on service delivery and operational matters.
• Support leadership with operational research, reporting, and process improvement initiatives.

• At least 2 years of experience in operations, coordination, administration, or business support roles.
• Proficiency with Google Workspace and/or Microsoft Office.
• Experience with operational systems like HubSpot, Salesforce, NetSuite, or similar.
• Strong skills in Excel or Google Sheets, including dashboard creation and KPI tracking.
• Excellent written and verbal English communication skills.
• Reliable internet connection and a professional remote work setup.
• Preferred: experience preparing SOPs and operational documentation.
• Preferred: background in process improvement or workflow optimisation.
• Preferred: familiarity with reporting tools such as Power BI, Tableau, or Looker.
• Preferred: experience supporting SaaS, logistics, service-based, or professional services businesses.
• Preferred: exposure to compliance documentation or audit preparation.

The employer has not published a closing date.