Customer Performance Field Officer - Nairobi

• Monitor assigned customer accounts and take actions to maintain collection portfolio within limits following company policies.
• Contact and locate customers to arrange repayment schedules and educate them on repayment importance.
• Assist customers facing repayment difficulties and keep accurate records of all interactions and repayment statuses in company systems.
• Manage non-performing accounts by recommending and executing returns or repossessions according to policy, ensuring proper documentation.
• Plan and carry out field visits to recover payments or assets, prioritising high-value cases and coordinating with local authorities as needed.
• Conduct all recovery activities lawfully and peacefully, avoiding force and disengaging if situations become unsafe.
• Ride the assigned motorbike safely and comply with traffic laws and company policies, including using safety equipment and reporting incidents promptly.

• Hold a valid NTSA driving licence with motorcycle entitlement (Class A2).
• Have proven motorbike riding experience and be physically fit to ride daily in various terrains and weather.
• Have experience in collections, debt recovery, fleet management, or a similar customer-facing field role.
• Demonstrate strong communication skills, especially in handling sensitive customer interactions.
• Be able to manage field operations independently, including lawful asset recovery and professional dealings with customers and authorities.
• Be proficient with data tracking and reporting tools such as Excel and Freshdesk.
• Have a clean driving and conduct record and be able to pass background, integrity, and police-clearance checks.
• Have tertiary education from college, TVET, university, or similar in a relevant field.
• Familiarity with motorbike financing, e-mobility, or ride-hailing fleet operations is preferred.

The employer provides safety equipment, training, insurance cover, and operating procedures. They also support career development through training and coaching and offer family-friendly policies and flexibility.

Apply through the employer's official contact. The employer has not published a closing date.