Customer Operations Officer - Insurance

• Coordinate insurance issuance including sticker generation and DMVIC documentation, and manage policy renewals with customer notifications to avoid coverage lapses.
• Manage the full claims lifecycle from incident reporting to claim closure, including insurer submission, assessment, and repair or compensation processing.
• Liaise with insurers, garages, hospitals, customers, and internal teams to ensure timely claims processing and clear communication.
• Process bed-rest compensation and medical payments accurately within agreed turnaround times to support rider income protection.
• Coordinate issuance, tracking, and return of loaner bikes with the Inventory team while communicating with customers.
• Maintain accurate and up-to-date insurance and claims records, ensuring all incidents are promptly documented.
• Submit claims within SLA timelines, monitor progress, follow up on outstanding actions, and escalate complex cases to the Team Lead.
• Conduct regular customer follow-ups to obtain documentation, provide updates, and guide customers through claims and compensation.
• Coordinate with garages to monitor repair progress, turnaround times, quality, and customer communication.
• Prepare and submit weekly reports on claims volumes, approvals, closures, ageing, turnaround times, and SLA compliance.
• Work closely with Customer Operations, Inventory, Finance, and Sales teams to ensure seamless service delivery.
• Identify recurring bottlenecks and recommend improvements to strengthen controls and enhance customer experience.

• Experience in insurance operations, claims coordination, or related customer operations role.
• Strong attention to detail to maintain accurate records and manage documentation across multiple cases.
• Experience liaising with external stakeholders such as insurers, garages, or hospitals is preferred.
• Proficiency in Excel and data tracking tools to generate and analyse weekly reports.
• Strong communication and follow-up skills to engage customers, internal teams, and external partners proactively.
• Ability to manage multiple workstreams simultaneously without compromising quality or missing SLA deadlines.

Apply through the employer's official contact with your application. The employer has not published a closing date.