Customer Performance Field Officer - Mombasa

• Monitor assigned accounts to maintain collection portfolio within policy limits using sound credit judgment.
• Contact and locate customers to arrange repayment schedules and explain repayment importance and consequences of non-payment.
• Assist customers with repayment issues such as accidents or insurance claims and keep accurate records in relevant systems.
• Manage non-performing accounts by recommending and executing returns or repossessions following policy guidelines and documenting all actions.
• Plan and conduct field visits to recover payments or assets, prioritising high-value leads and coordinating with authorities and community leaders as needed.
• Conduct all recoveries lawfully and peacefully, avoiding force or threats and disengaging if situations become unsafe.
• Repossess financed assets only when authorised, confirming customer and asset details, and hand over recovered items and funds to designated custodians promptly.
• Ride assigned motorbike safely and legally, complying with road traffic rules and company policies, including using personal protective equipment and reporting incidents.
• Provide regular updates on collections and recovery efforts using data tracking systems and recommend improvements.

• Hold a valid NTSA motorcycle driving licence (Class A2); applications without this will not be considered.
• Have proven motorbike riding experience and physical fitness to ride daily in various terrains and weather.
• Demonstrate experience in collections, debt recovery, fleet management, or similar field-based customer roles.
• Possess strong communication skills, especially for handling sensitive customer interactions.
• Be able to manage field operations independently, including lawful asset recovery and professional engagement with customers, community leaders, and law enforcement.
• Be proficient in data tracking and reporting tools like Excel and Freshdesk.
• Have a clean driving and conduct record and be able to pass background, integrity, and police clearance checks.
• Hold tertiary education (College, TVET, University) in a relevant field.
• Familiarity with motorbike financing, e-mobility, or ride-hailing fleet operations is preferred.

Apply through the employer's official contact by submitting your application before the closing date. The employer has not published a closing date.