Hospitality · Full-time
Recruitment agency · Apt Resources KenyaSenior Hostess
Employer not disclosed by Apt Resources

About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Apt Resources is recruiting for a Senior Hostess role with a well-known Restaurant Management Group based in Dubai. The position involves managing guest experiences in premium restaurants and suits candidates with hospitality experience who can work in a fast-paced environment. The role is located in Nairobi and is full-time.
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What you will do
- Welcome guests warmly and serve as their first point of contact.
- Greet and seat guests while managing reservations, waitlists, seating plans, and special requests.
- Monitor dining-room availability, safety, cleanliness, and guest well-being.
- Maintain menus, table settings, work areas, supplies, and restaurant presentation to company standards.
- Communicate menu availability, respond to guest questions and concerns, and support guests with disabilities.
- Coordinate with service, production, and other departments to ensure smooth service delivery.
- Guide and assist other hostesses, share information clearly, and document updates for management.
- Complete opening, closing, restocking, reporting, security, and cleaning duties.
- Follow procedures related to grooming, confidentiality, quality, health, safety, security, OHS, emergency, and environmental matters, and report incidents or hazards.
- Attend training and meetings and perform other duties as required.
Requirements
- Have a high school diploma or G.E.D. equivalent.
- Possess 3 to 5 years of hospitality or restaurant front-of-house experience.
- Be experienced with SevenRooms, OpenTable, or similar reservation systems.
- Have basic knowledge of international cuisine and wines.
- Be skilled in greeting and seating guests, managing special requests, and addressing guest questions and concerns.
- Have experience handling restaurant reservations and waitlists.
- Have a good command of English.
- Be available to work evening shifts, weekends, holidays, and late service hours.
Benefits
The employer offers a competitive salary aligned with local industry standards.
How to apply
Apply through the employer's official contact by submitting your application before the closing date. The employer has not published a closing date.