Sales Administrator - Nairobi

• Process daily invoices accurately using dispatched goods, delivery notes, and Goods Received Notes.
• Prepare sales orders, quotations, pricelists, and other sales-related documents.
• Maintain accurate physical and electronic records of invoices, orders, and customer details.
• Follow up on unfulfilled or partially fulfilled orders with relevant teams and customers.
• Resolve issues related to invoicing, delivery, and orders promptly.
• Respond to customer enquiries about products, pricing, availability, and orders.
• Handle customer complaints professionally and escalate when necessary.
• Monitor customer accounts to ensure they stay within approved credit limits.
• Support stock-taking and other sales administration tasks.
• Prepare and submit sales and administrative reports to the Sales Team Leader.
• Collaborate with sales, dispatch, and internal teams to ensure smooth order fulfilment and customer service.

• Diploma or degree in Business Administration, Sales, Marketing, Accounting, or related field is an advantage.
• At least 3 years experience in sales administration, invoicing, customer service, or related roles.
• Experience in FMCG is preferred.
• Strong written and spoken English communication skills.
• Proficient in Microsoft Word, Excel, Outlook, and other office software.
• Experience with SAP is an added advantage.
• Strong attention to detail and accuracy.
• Excellent organisation and record-keeping skills.
• Good customer service and communication abilities.
• Ability to work independently and take ownership.
• Good problem-solving and follow-up skills.
• Flexible and willing to take on additional duties.
• Positive, professional, and proactive approach.
• Eager to learn and grow in a fast-paced business environment.

Send your updated CV through the employer's official career page. Only shortlisted candidates will be contacted. The employer has not published a closing date.