Lead Analyst - Data Operations

• Manage the incoming request queue and act as the first point of triage for all Level 1 and Level 2 tickets raised to the Data Desk.
• Categorize requests accurately into Logic, Exports, Ops, and Finance tracks and assign them promptly to the correct pod lead or analyst.
• Monitor service level agreement (SLA) performance in real time and alert the Head of Data Operations about potential delays.
• Maintain and update the triage playbook to reflect evolving request patterns and new ticket types.
• Identify recurring requests and collaborate with Pod Leads to develop self-service dashboards and automated data pipelines to reduce manual tasks.
• Conduct 100% of code reviews for entry-level analysts, checking SQL, LookML, and dashboard logic for correctness and performance.
• Lead daily stand-ups, conduct regular one-on-one meetings with direct reports, onboard new team members, and represent the Data Desk in cross-functional meetings when needed.

• Have a bachelor's or master's degree in a technical discipline such as computer science, data science, statistics, or a related field.
• Possess between 4 and 9 years of experience in data, analytics, or data operations roles.
• Have at least 1 to 2 years of experience in reviewing, mentoring, or managing junior data analysts.
• Demonstrate strong practical skills in SQL and familiarity with BI tools like LookML, Looker, Tableau, Power BI, or Metabase.
• Be familiar with AWS-based data environments.

The employer offers professional growth opportunities, a collaborative and multicultural work environment, and structured leadership development programs, in addition to compensation and statutory benefits.

The employer has not published a closing date.