Product Operations Associate

• Manage and resolve technical issues reported by field teams and stakeholders, including conducting root-cause analyses and coordinating fixes with the development team.
• Monitor and manage the daily operation of existing products, handling configurations and change requests.
• Document business needs clearly by creating use cases, flow charts, and mock screens for various requirements.
• Coordinate the launch and expansion of products, features, and automations to new regions and user groups, addressing stakeholder questions.
• Improve business processes using AI and modern automation tools.
• Collaborate with cross-functional teams throughout the entire product lifecycle from design to launch.
• Lead testing of applications, solutions, and web panels at different stages of product development.

• At least 3 years of experience in product operations, product management, or a related technology delivery field.
• Strong communication and project coordination skills.
• Proficiency in Excel, SQL, and AI productivity tools.
• Detail-oriented with a strong commitment to quality and impact.
• Excellent problem-solving skills with the ability to investigate technical issues deeply.

Sun King offers opportunities for professional growth in a dynamic and socially impactful industry. Employees benefit from a collaborative and multicultural work environment and access to tailored learning and development programs through the Sun Centre for Leadership.

Apply through the employer's official contact. The employer has not published a closing date.