Key Accounts Executive

• Respond to client and customer inquiries, requests, and complaints through various channels including phone, email, physical visits, and chat.
• Provide accurate information and assistance to resolve customer issues related to products, pricing, orders, delivery, billing, and returns.
• Escalate complex or unresolved issues to the appropriate teams or managers for resolution.
• Ensure client service delivery meets the agreed Service Level Agreement and contracted pricing.
• Maintain a professional and positive attitude to ensure high customer satisfaction.
• Follow procedures for handling inquiries, complaints, and feedback, resolving disputes according to B2B contract terms.
• Keep detailed records of customer interactions, transactions, inquiries, and resolutions.
• Collaborate with sales, operations, and technical support teams to address customer needs and resolve issues promptly.
• Negotiate new business opportunities with clients.
• Manage business and operational risks proactively.
• Provide administrative support such as requisitions, payroll, and recruitment to facilitate timely service delivery.
• Stay informed about product knowledge, company policies, and industry developments.
• Participate in training and professional development to improve customer service skills.
• Prepare timely and accurate project reports for clients and internal stakeholders.
• Take overall responsibility for the financial performance of the accounts handled.

• Bachelor's degree from a recognized university in customer/international relations, Engineering, or a business-related course.
• At least 5 years of experience in a similar or closely related role.
• Proven experience in office administration, customer service, or related roles.
• Experience in a medium to large production, processing, or manufacturing company.
• Working knowledge of Environmental Health and Safety (EHS) in production/processing/manufacturing industries.
• Strong people management skills.
• Excellent communication and interpersonal skills.
• Analytical and problem-solving abilities with an interest in numbers.
• Proficiency in office software.
• Strong organisational skills and attention to detail.
• Ability to multitask and prioritise workload effectively.
• Experience in a human resource outsourcing setting is preferred.

Interested candidates should submit their applications through the employer's official application link. Only shortlisted applicants will be contacted. The employer has not published a closing date.