Head of Client Operations

• Manage 20 to 30 client accounts and act as the main contact for delivery, performance, and strategy discussions.
• Lead client meetings, quarterly reviews, and handle escalations and account planning.
• Build strong client relationships and proactively manage expectations to ensure satisfaction and retention.
• Monitor and optimise cold email campaign performance, addressing deliverability and engagement issues.
• Conduct quality assurance before campaigns launch and improve reply rates and conversion outcomes.
• Refine outbound messaging, campaign strategies, and email sequences to enhance results.
• Develop and improve operational systems, workflows, and standard operating procedures to support growth.
• Collaborate with outreach, development, infrastructure teams, and leadership to resolve technical and operational challenges.

• Proven experience leading client delivery, operations, or account management in outbound lead generation or cold email agencies.
• Background working in startup or fast-scaling environments.
• Strong knowledge of cold email strategy, deliverability, inbox placement, and email infrastructure.
• Ability to independently identify and fix campaign performance problems.
• Experience with APIs, workflow automation, and operational systems.
• Hands-on use of AI tools such as ChatGPT and automation platforms.
• Excellent communication and client relationship management skills.
• Comfortable managing difficult conversations and working independently in a remote setting.
• Preferred experience includes scaling client delivery teams, working with founders or executives, and familiarity with DNS, domain management, email warming, and outbound infrastructure.

Apply through the employer's official contact by submitting your application. After applying, you will receive an invitation to record an introductory video via Spark Hire, which completes your application. The employer has not published a closing date.