Customer Support Intern - Regional Service Centers

• Serve as the first point of contact for customers seeking repairs, replacements, and aftersales help at the Regional Service Centre.
• Receive, register, and screen faulty products, performing basic troubleshooting before passing units to technicians.
• Process repair and replacement requests according to established guidelines and keep customers informed about service steps and timelines.
• Coordinate the receipt, tagging, and transfer of faulty and repaired units between the Regional Service Centre and feeder shops.
• Maintain accurate records of all units and customer interactions in relevant systems.
• Report any discrepancies, missing units, system issues, or delays to the appropriate teams.
• Apply warranty, repair, and replacement procedures consistently and provide professional service to customers.

• Hold a bachelor's degree in a relevant field.
• Have 1 to 2 years of experience in customer service, aftersales, service centre operations, technical assistance, or related areas.
• Experience dealing with walk-in customers in a service or repair setting is an advantage.
• Basic technical knowledge of electrical, electronic, or solar products is preferred.
• Ability to coordinate with multiple teams to meet service goals.
• Strong customer service and communication skills, both verbal and written.
• Ability to perform basic troubleshooting and initial product screening.
• Experience with accurate documentation, record-keeping, and system updates.
• Capable of managing multiple customer cases and meeting service deadlines.
• Able to work effectively in a fast-paced service centre environment.

The internship offers professional growth in a dynamic industry with a collaborative and multicultural work culture. There are structured learning and development programmes through the Sun Centre for Leadership.

Apply through the employer's official contact before the closing date, which has not been published.