Customer Service · Not stated
Official sourceCustomer Care Representatives Supervisor M/F
NairobiMid level · Not statedDeadline not published by employerChecked 12 Nov 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
LABOREX Kenya is hiring a Customer Care Representatives Supervisor based in Nairobi. This role suits a proactive person who can lead a team to support sales targets and improve customer satisfaction through effective customer care and team management.
Read full role
What you will do
- Set and monitor sales targets for the Customer Care team to align with business objectives.
- Support commercial campaigns and telesales activities to increase revenue.
- Supervise daily activities and performance of Customer Care Representatives.
- Ensure clear communication between internal teams to meet customer needs and resolve inquiries.
- Provide team members with tools and training to achieve performance goals.
- Act as a link between Key Account Managers, Branch Managers, and customers to resolve complaints and inquiries.
- Identify recurring customer issues and implement solutions proactively.
- Collect and report market intelligence to improve customer care strategies.
- Ensure Customer Care Representatives follow daily call schedules and meet performance standards.
- Manage client credit suppression requests and collaborate with the Credit Controller on accounts.
- Assist with invoicing customer orders, ensuring accuracy and timely documentation.
- Monitor invoicing processes for compliance with internal and customer requirements.
- Coordinate with the Warehouse Manager to maintain accurate stock levels and ensure timely deliveries.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.