Operations · Full-time
Direct employerAssistant Front Office Manager
NairobiManager · Not statedCloses Wednesday, 18 November 2026, 09:57 EATChecked 12 Nov 2026
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Marriott International is looking for an Assistant Front Office Manager to work full-time in Nairobi, Kenya. This role is suitable for someone with experience in guest services or front desk operations, preferably in a hotel or luxury service environment. The position involves supporting the Front Office Manager in daily operations and supervising front office staff.
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What you will do
- Lead and motivate front office staff including Bell/Door Staff, Switchboard, and Guest Services/Front Desk.
- Manage daily front office operations to ensure efficient check-in and check-out processes.
- Handle guest complaints and resolve conflicts to maintain high guest satisfaction.
- Support the development and implementation of service improvement plans.
- Ensure compliance with front office policies, standards, and procedures.
- Provide feedback and coaching to employees to enhance customer service.
- Act in place of the Front Office Manager when absent.
Requirements
- Degree or Diploma in Hotel and Restaurant Management, Hospitality, Business Administration, or related field from an accredited university.
- At least 5 years of experience in guest services, front desk, or a related professional area.
- Experience in a hotel or luxury service environment is preferred, with 5-star hotel experience highly desirable.
How to apply
Apply through the employer's official contact by the closing date of Wednesday, 18 November 2026.