Operations · Full-time
Direct employerFood Services Supervisor

Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Marriott International is hiring a Food Services Supervisor in Nairobi, Kenya. This full-time role is suited for someone with experience in hospitality management and supervising teams, who can ensure excellent guest service and staff coordination.
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What you will do
- Ensure staff work well together to provide optimal service and meet guest needs.
- Inspect staff grooming and attire, correcting any issues.
- Complete opening and closing tasks, including setting up supplies, cleaning equipment and areas, and securing premises.
- Inspect storage areas for cleanliness, organization, and proper stock rotation using FIFO.
- Conduct scheduled inventories and requisition necessary supplies.
- Monitor dining rooms for seating availability, service quality, safety, and guest well-being.
- Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
- Serve as a role model and first contact for the Guarantee of Fair Treatment/Open Door Policy.
- Follow company safety and security policies, report accidents and unsafe conditions, and complete safety training.
- Maintain professional appearance and confidentiality, and protect company assets.
- Welcome guests according to company standards, anticipate and address their needs, assist those with disabilities, and express genuine appreciation.
- Communicate clearly and professionally with others.
- Develop and maintain positive working relationships and support team goals.
- Ensure adherence to quality standards and suggest improvements to increase efficiency, productivity, quality, safety, or cost savings.
- Perform physical tasks such as standing, sitting, walking for long periods, moving objects up to 50 pounds, and navigating confined or elevated spaces.
- Perform other reasonable duties as requested by supervisors.
Requirements
- Diploma or Degree in Hospitality Management or equivalent (preferred).
- At least 2 years of related work experience (preferred).
- At least 1 year of supervisory experience (preferred).
How to apply
Apply through the employer's official contact before Friday, 13 November 2026.