Operations · Full-time
Official sourceSenior Manager, Credit and Analytics

Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
M-KOPA is hiring a Senior Manager for Credit and Analytics based in Nairobi, Kenya. This role suits experienced professionals in credit risk and portfolio performance, especially those familiar with consumer lending or PAYGO in emerging markets. The position involves leading credit analytics and portfolio management to support financial inclusion for millions of customers.
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What you will do
- Run weekly, monthly, and quarterly credit reporting and lead portfolio reviews including fraud and collections inputs.
- Investigate causes of credit performance issues and lead the response.
- Represent credit in regulatory matters and manage credit bureau decisions.
- Set pricing for payment plans to balance sales growth and credit health.
- Test credit assumptions behind new payment plans and forecast their impact on unit economics.
- Own business intelligence delivery for Kenya, ensuring data quality and metric standards.
- Coach and lead the analytics team to provide trusted and timely business numbers.
Requirements
- Proven experience in credit risk and portfolio performance within financial services, ideally consumer lending or PAYGO in emerging markets.
- Strong analytical skills including building models and insights from multi-source data using code-based tools and BI platforms.
- Experience leading BI or analytics teams and influencing decisions at General Manager and executive levels.
- Preferred quantitative degree.
- Postgraduate qualification or professional designation such as CFA, ACCA, CPA, or FRM is an advantage.
- Ability to align Credit, Sales, and Finance towards common outcomes and communicate analysis effectively to executives.
- Willingness to spend time in the field to understand customer context.
Benefits
M-KOPA supports career development through training and coaching, offers family-friendly policies, prioritises well-being, and embraces flexible working. Specific salary and benefits are not stated.
How to apply
Apply through the employer's official contact. The advert does not specify a closing date for applications.