Workshop Controller (Automotive Sales)

• Coordinate the preparation of accurate vehicle repair estimates.
• Support service advisors by advising customers on vehicle issues to ensure quality service within agreed timelines.
• Manage warranty and policy cases appropriately.
• Lead and support technicians in problem analysis and resolution.
• Monitor productivity and efficiency, sign off job cards, and ensure quality work.
• Keep service advisors updated on repair progress and any changes in estimates for customer communication.
• Report incidents to the Workshop Manager and HR, and lead incident investigations.
• Maintain tools, manuals, and equipment in good condition and safe storage.
• Review daily work progress and allocate manpower accordingly.
• Train and instruct workshop employees.
• Follow up on sublet repairs to ensure urgent delivery and quality work.
• Ensure compliance with internal control procedures and workplace organisation (5S).
• Advise customers on vehicle reparability and repair time through service advisors to minimise complaints.
• Respond promptly to customer complaints to prevent misunderstandings and loss of customers.
• Perform any other duties assigned from time to time.

• Diploma in Automotive Engineering.
• At least 5 years of relevant experience in the automotive industry.
• Minimum 2 years in a supervisory or team leadership role, preferably in a dealership or workshop environment.
• Proven experience in workshop operations, vehicle diagnostics, repair planning, and quality control.
• Strong skills in customer service and complaint resolution.

The salary offered is between KSHS 40,000 and 50,000 per month.

Send your CV through the employer's official contact if you meet the qualifications and experience required. Interviews will be conducted on a rolling basis until the role is filled. Only shortlisted candidates will be contacted.