Other · Not stated
Direct employerWhatsapp Specialist
About this role
Role overview
"We are hiring a hands-on Team Lead to run Mogo Kenya's WhatsApp sales team: the agents, the platform and the journeys customers go through on it. The role is responsible for sales performance, customer conversion, agent productivity, chat quality and day-to-day channel operations. You will manage the team, monitor the sales funnel, optimize WhatsApp journeys and work closely with Product, Credit, Marketing, Telesales and Retention to improve conversion from lead to completed application and disbursement. The channel operates on Infobip Conversations and is dedicated to sales of Mogo's products including and not limited to boda financing and logbook, car logbook, device financing etc.
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Full role details
This is a sales-only channel.
The team does not handle customer complaints, account servicing or collections. These interactions must be identified and handed over promptly to the appropriate teams, so WhatsApp agents remain focused on sales and conversion. The successful candidate will be comfortable being both a people leader and an operator. During peak periods, you will step into the queue and handle customer conversations alongside the team."