Senior HR Officer -Hospitality

• Maintain a visible HR presence by engaging regularly with employees and supervisors to address people-related issues early.
• Handle employee relations including grievances, complaints, conflict resolution, disciplinary cases, and workplace conduct confidentially and fairly.
• Monitor attendance, punctuality, absenteeism, leave, and employee movements, collaborating with supervisors to resolve recurring issues.
• Support supervisors and managers in managing employee performance, including setting expectations and documenting follow-up actions.
• Implement and communicate HR policies and workplace rules clearly to all employees.
• Manage disciplinary processes ensuring proper investigation, documentation, and compliance with policies and laws.
• Oversee the entire recruitment process including sourcing, screening, interviewing, selection, onboarding, and induction of employees.
• Develop and coordinate induction, orientation, and training programmes for new employees.
• Collaborate with supervisors and department heads to address workforce challenges and improve productivity.
• Support performance improvement initiatives and recommend solutions to people-management challenges.
• Ensure compliance with Kenyan employment laws, statutory requirements, and company HR policies.
• Prepare regular HR reports providing management with insights on workforce trends such as attendance, turnover, disciplinary cases, recruitment, and employee relations.

• Bachelor's degree in Human Resources, Psychology, or a related field.
• At least 7 years of progressive HR experience, preferably in hospitality with a skilled and unskilled workforce.
• Strong communication, emotional intelligence, conflict resolution, and problem-solving skills.
• Good knowledge of Kenyan employment laws and HR best practices.
• Professional HR certification is preferred.
• Practical experience in employee relations, disciplinary processes, attendance management, recruitment, and HR operations.

Send your CV quoting the job title Senior HR Officer - Hospitality through the employer's official contact before 1 November 2026.