Relationship Officer

• Build and maintain strong relationships with existing and potential customers.
• Serve as the main contact for assigned customer portfolios.
• Conduct regular visits and reviews to understand customer needs and enhance loyalty.
• Identify and pursue new business opportunities to expand the customer base.
• Cross-sell and upsell banking products such as deposits, loans, cards, digital banking, and insurance.
• Resolve customer complaints and ensure timely, professional service.
• Ensure compliance with banking policies and regulatory requirements, including KYC and AML.
• Generate reports on portfolio performance and analyse market trends to identify opportunities.

• Diploma or Bachelor's Degree in Business Administration, Marketing, Finance, Banking, or a related field.
• At least 5 years of experience in banking, relationship management, or sales.
• Minimum of 1 year of experience in portfolio or team leadership.
• Proven success in meeting sales and relationship targets.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.
• Experience with CRM systems and sales reporting tools.
• Knowledge of banking products and sales performance metrics.
• Strong leadership and people management skills.
• Excellent communication and interpersonal skills.
• Ability to coach, mentor, and train others.
• Good analytical and problem-solving abilities.
• Results-driven with strong business understanding.
• High integrity and accountability.
• Ability to work under pressure and meet deadlines.

Apply through the employer's official application link. Only shortlisted candidates will be contacted. The employer has not published a closing date.