Manager, Franchise Innovation

• Support onboarding and enablement of new Service Providers and ecosystem participants.
• Assist in customer engagements by presenting Franchise programs, standards, and value propositions.
• Support stakeholders on payments fraud management, approval rates, and scheme compliance.
• Conduct operational reviews for Customers, Payment Facilitators, and other Service Providers.
• Identify and commercialize solutions to address customer pain points and improve ecosystem performance.
• Develop and deliver training materials and solution sessions for internal and external stakeholders.
• Analyze transaction data to identify trends, opportunities, risks, and design reports to communicate findings and remediation.
• Support consulting engagements for customer performance optimization including trainings and reviews.
• Identify opportunities to improve processes, enhance customer experience, and support regional growth objectives.

• Experience working with acquirers on operations, merchant onboarding, Payment Facilitators, fraud reviews, and merchant compliance with scheme standards or experience selling tools and solutions in this space.
• Experience in payments industry, merchant acquiring operations, product management, or fraud management.
• Strong verbal and written communication skills, including delivering presentations at business and technical levels.
• Ability to collaborate effectively and take ownership to achieve common goals.
• Strong execution skills with follow-up and planning abilities.
• Results-driven with ability to identify opportunities for Franchise Solutions and Mastercard services.
• Flexibility to remain focused during changes and resolve conflicts effectively.
• Problem-solving skills with ability to analyze data, identify root causes, and implement solutions.
• Strong organizational and coordination skills to manage multiple initiatives and stakeholders.
• Analytical mindset with experience working with data, reports, and documentation.
• Proficiency in Microsoft Excel, PowerPoint, and Word.
• Fluent in English; knowledge of additional languages is a plus.

Apply on the employer's application page. The closing date for applications is Thursday, 19 November 2026.