Human Resource Officer

• Manage attendance, leave, discipline, welfare, and employee relations for the sales team.
• Set, communicate, and monitor sales targets with management.
• Administer sales commissions, including calculations and resolving disputes.
• Develop and maintain performance scorecards and KPIs for sales staff.
• Conduct performance reviews and implement improvement plans.
• Recommend rewards, incentives, and promotions for high performers.
• Coordinate onboarding, induction, and training for new sales employees.
• Supervise office and administrative team, monitoring attendance, conduct, and performance.
• Conduct appraisals and support staff development.
• Ensure compliance with company policies and workplace standards.
• Handle employee grievances and escalate serious issues to management.
• Manage recruitment, contracts, job descriptions, and HR policies.
• Ensure compliance with Kenyan employment laws and statutory requirements.
• Coordinate statutory obligations like NSSF, SHIF, PAYE with Finance.
• Maintain confidential employee records and HR information systems.
• Support workforce planning, organisational structure, and HR budgeting.
• Promote employee engagement and positive workplace culture.
• Provide HR advice and support to management.

• Bachelor's degree in Human Resource Management, Business Administration, or related field.
• 3 to 5 years of experience in a generalist HR role.
• Experience managing or supporting sales teams, especially in performance and commission management.
• Knowledge of Kenyan employment laws, labour relations, and statutory HR obligations.
• Proficiency in HR/payroll systems and Microsoft Office or Google Workspace.
• Strong interpersonal, communication, conflict resolution, numerical, and analytical skills.
• Ability to handle employee discipline fairly and confidently.
• Good organisational and multitasking skills.
• High integrity, confidentiality, and sound judgement.
• Ability to work independently and engage well with staff and management.
• Higher Diploma in Human Resource Management is preferred.
• Membership or pursuit of certification with IHRM is preferred.

Apply through the employer's official contact. Include your CV and any other documents the employer requests. The employer has not published a closing date.