Hospitality · Full-time
Recruitment agency · Career Directions LimitedHotel Supervisor Based in Siaya County
Employer not disclosed by agency
Mid level · Not statedDeadline not stated by agencyChecked 15 Oct 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
A hotel in Siaya County is looking for a Hotel Supervisor to manage daily operations and ensure excellent service. This full-time role suits someone with leadership skills and experience in hospitality who can oversee staff and maintain high standards.
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What you will do
- Supervise daily operations across front office, housekeeping, and food and beverage services.
- Ensure excellent customer service and handle guest inquiries, complaints, and feedback promptly.
- Lead and motivate hotel staff to provide consistent quality service.
- Monitor staff attendance, performance, and compliance with hotel policies.
- Maintain cleanliness, safety, and hygiene standards.
- Support training and onboarding of new employees to enhance service and teamwork.
- Assist with inventory control and efficient use of hotel resources.
- Identify operational issues and suggest improvements.
- Prepare basic reports and give regular feedback to management.
Requirements
- Hold a Diploma or Certificate in Hospitality, Hotel Management, or a related field.
- Have at least 3 years of experience in the hotel or hospitality industry.
- Proven experience in service delivery and customer care.
- Strong leadership and team supervision abilities.
- Be proactive, organised, and solution-focused.
- Good communication and interpersonal skills.
- Willingness to work flexible hours, including weekends and holidays.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.