Reservation and Listing Specialist

• Manage bookings, cancellations, modifications, extensions, and availability on Airbnb, Booking.com, and direct channels.
• Maintain accurate reservation calendars, guest details, rates, availability, and payment status.
• Respond promptly and professionally to guest enquiries, confirmations, and check-in instructions via booking platforms, WhatsApp, and email.
• Address guest concerns and coordinate with relevant teams for timely resolution.
• Monitor property listings to ensure accurate information and update descriptions, photos, and amenities.
• Respond to guest reviews and escalate negative feedback or recurring issues appropriately.
• Coordinate with Housekeeping and Maintenance to confirm unit readiness and resolve maintenance issues.
• Communicate reservation changes and special requests to relevant teams and follow up on operational issues.
• Maintain reservation records and prepare reports while ensuring adherence to company SOPs.
• Escalate urgent or unresolved matters to the Reservations Team Lead promptly.

• Diploma or Degree in Hospitality, Tourism, Business Administration, Property Management, or related field is preferred.
• At least 2 to 3 years of relevant experience in reservations, hospitality, short-term rentals, serviced apartments, or property management.
• Experience using Airbnb, Booking.com, or similar online booking platforms is required.
• Proficiency in spreadsheets, email, calendars, booking platforms, and reservation management systems.
• Good understanding of OTA listing management, reservations, availability, guest communication, and basic revenue processes.
• Additional language skills, including Chinese, are an advantage.

The salary is KSh 40,000 net per month.

Send your CV through the employer's official contact if you meet the qualifications and experience required. Interviews will be conducted on a rolling basis until the position is filled. Only shortlisted candidates will be contacted.