Head of Sales & Marketing

• Develop and implement annual sales and marketing strategies aligned with corporate goals and banking transition plans.
• Increase net loan book, disbursement volumes, and fee income across various loan products.
• Plan and prepare market launch strategies for future bank products like savings and transactional accounts.
• Identify and open new branches, agencies, and partnerships based on market research and financial assessments.
• Set and monitor sales targets for regions, branches, and digital channels, conducting monthly performance reviews.
• Establish and maintain a sales governance framework ensuring growth aligns with credit quality and risk appetite.
• Manage marketing budgets and campaigns, ensuring measurable returns and compliance with consumer protection standards.
• Enhance customer experience by managing complaints, insights, and improving Net Promoter Scores.
• Promote digital loan origination channels and lead product research, development, pricing, and profitability assessments.
• Recruit, coach, and develop the sales team while fostering a culture of performance and compliance.
• Prepare reports for the board and executive committee on sales, marketing, and market trends.

• Bachelor's degree in Marketing, Commerce, Business Administration, Finance, or related field.
• Master's degree (MBA) is an advantage.
• Professional qualification such as CIM, MSK, or equivalent with membership in a relevant professional body.
• Minimum of 10 years' experience in sales and marketing within banking, microfinance, or financial services.
• At least 5 years' experience in senior management roles.
• Proven success in growing loan books or revenue and leading multi-branch or regional sales teams.
• Knowledge of Central Bank of Kenya prudential and market conduct regulations, Data Protection Act, and consumer protection laws.
• Strong strategic thinking, commercial awareness, and numerical and analytical skills.
• Demonstrated leadership, coaching, and performance management abilities.
• Experience in digital marketing, channel economics, and product development.
• Excellent negotiation, communication, and stakeholder management skills.
• High integrity, results-driven approach, and resilience in a dynamic environment.

Apply through the employer's official contact with your application before the closing date. The employer has not published a closing date.