Customer Service · Full-time
Recruitment agency · The Global Talent Co. KenyaCustomer Support Specialist
Employer not disclosed by The Global Talent Co.
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
A fitness studio group based in Berlin is hiring a Customer Support Specialist to work remotely from Kenya. This part-time role suits someone who communicates well in writing and enjoys helping people with their questions and issues. The job offers flexible hours mainly in early mornings, evenings, and weekends, with potential to grow.
Read full role
What you will do
- Respond to member inquiries about bookings, accounts, refunds, and similar questions in writing.
- Assist on-site trainers with urgent requests as needed.
- Maintain the brand's warm and down-to-earth tone in all communications via chat, WhatsApp, or email.
Requirements
- Excellent written English skills.
- Ability to understand and respond with empathy, even to frustrated messages.
- Good judgment and confidence to make independent decisions.
- Reliability and a strong sense of ownership in a small, remote team.
- Availability to work early mornings, evenings, and/or weekends.
- German language skills are a plus but not required.
Benefits
The role is fully remote and flexible within the required coverage hours. There is opportunity for increased responsibility as the company grows, supported by a founder-led team.
How to apply
Apply through the employer's official contact. The employer has not published a closing date.