Client Manager Africa - Cigna Healthcare

• Build and maintain strong relationships with clients and intermediaries to ensure their needs are met and represent Cigna professionally.
• Create and implement strategic client plans, reports, renewal proposals, and product recommendations to support retention and profitability.
• Work with Underwriting and other teams to develop renewal terms and product proposals that protect profitability.
• Identify opportunities for cross-selling within the client portfolio and present proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to resolve service issues and produce quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal processes by sharing client and market insights and ensuring schemes are reinstalled at renewal.

• At least five years of client management experience in health insurance, preferably with an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal communication skills in English, able to explain complex concepts clearly.
• Ability to independently manage a client portfolio and handle multiple priorities.
• Capability to resolve complex claims-related and client issues and suggest suitable solutions.
• Bachelor's degree, preferably in Marketing or Business.
• Willingness and ability to travel when required.
• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident presentation and public-speaking abilities.
• Excellent organisation and attention to detail.
• Ability to work independently, manage competing priorities, and handle ambiguity.
• Skill in building effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.
• Knowledge of corporate client and intermediary relationship management.
• Understanding of health insurance and African insurance markets.
• Experience with client retention, renewals, cross-selling, forecasting, and profitability management.
• Competence in proposal development, client reporting, invoicing, and contract-delivery oversight.
• Ability to use multiple systems and tools.
• Advanced Microsoft Office skills.
• Preferred: Agile project management knowledge and certification.
• Preferred: French or Portuguese language skills.

The role offers a competitive salary, private medical insurance, employee wellbeing benefits, educational development programmes, and a multicultural, hybrid working environment.

Apply through the employer's official contact by submitting your CV. The employer has not published a closing date.