Associate Linux Support Engineer

• Provide technical support remotely to customers and employees via telephone, email, and web.
• Take ownership of support cases from start to resolution, ensuring timely updates and high customer satisfaction.
• Create and maintain knowledge base articles and technical notices for internal and external use.
• Prioritise tasks effectively to address urgent and important issues first.
• Stay updated on product developments and understand Ubuntu's development process to manage customer expectations.
• Communicate regularly with team members locally and remotely.
• Participate in a regular weekend work rotation and attend company events twice a year.

• Have an excellent academic record from high school and university.
• Hold an undergraduate degree in a technical subject such as Computer Science, MIS, or Electrical Engineering, or have a compelling alternative background.
• Be confident in communicating ideas and feedback respectfully.
• Demonstrate a history of exceeding expectations to achieve great results.
• Have experience troubleshooting Linux, including collecting logs and editing configuration files.
• Possess knowledge or basic hands-on experience in at least two of the following: Linux server administration; programming fundamentals in languages like bash, Perl, Ruby, Javascript, C, C++, or Go; networking concepts such as bonding, firewalling, bridging, switching, network file system tuning, MTU issues; virtualization or cloud computing concepts including provisioning, monitoring, and orchestration.
• Be able to learn quickly, adapt to change, and handle customer-facing job pressures.
• Have strong written and spoken English skills.
• Be polite and effective in a diverse, multi-cultural, multi-national organisation.
• Be result-oriented with a personal drive to meet commitments.
• Be able to travel internationally twice a year for company events lasting up to two weeks.
• Be willing to undergo a background check.

The role offers a salary based on location, experience, and performance, with annual reviews and a performance-driven bonus. Benefits include a USD 2,000 annual personal development budget, annual leave, parental leave, employee assistance, travel opportunities, and priority travel upgrades for company events.

Apply through the employer's official contact with your application before the closing date, which the employer has not published.