Operations · Full-time
Direct employerArea Operations Manager Kenya Kakuma (Internal Recruitment)
Norwegian Refugee Council (NRC)

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About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
The Norwegian Refugee Council (NRC) is recruiting an Area Operations Manager for their Kakuma office in Turkana County, Kenya. This senior leadership role suits experienced professionals with at least three years in project and team management, ideally in humanitarian or recovery contexts. The position involves overseeing operational delivery and coordinating between field teams and the country office to ensure quality and compliance.
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What you will do
- Lead daily operational management of the Kakuma Area Office, ensuring programme implementation and support services meet quality and compliance standards.
- Manage staff performance, recruitment, induction, development, and ensure their Duty of Care.
- Represent the area of operations within the Country Management Group and chair the Area Management Group.
- Collaborate with the country office programme unit to embed area-specific needs into strategies, proposals, and budgets.
- Organise grant opening and closure meetings in coordination with the country office.
- Represent NRC locally and build professional networks as delegated by the Country Director.
- Contribute to assessments for new operational areas and develop relevant program strategies.
- Adapt and implement Standard Operating Procedures (SOPs) to ensure effective assistance provision in the area.
Requirements
- At least 3 years of senior project and team management experience, preferably in humanitarian or recovery settings.
- A bachelor's degree in political sciences, social studies, business administration, or a related field.
- Fluency in written and spoken English.
- Experience managing cash-based and market-based programmes.
- Familiarity with the local context.
- Experience with programme start-up or exit processes.
- Knowledge of the local language is an advantage.
- Must have the legal right to work in Kenya as this is a national position (no work permit or visa sponsorship).
- This vacancy is open only to NRC internal candidates.
Benefits
The role is based in Kakuma with a fixed-term contract and requires up to 30% travel. Salary and benefits correspond to grade 9 on NRC's national contract.
How to apply
Internal candidates should apply through NRC's official internal channels using their official email. Applications must include an updated CV and cover letter in English. Do not attach certificates or other documents. The closing date for applications is Tuesday, 17 November 2026.