Operations · Not stated
Direct employerAccount Manager (French speaking)
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
OpenFn is hiring a full-time remote Account Manager based in Sub-Saharan Africa who speaks French fluently. This role suits someone with technical knowledge and experience in customer success or account management for SaaS products. The position involves managing and growing relationships with existing customers for a technical integration platform.
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Requirements
- 3 to 7+ years experience in account management, customer success, or related roles in SaaS or subscription businesses.
- Proven track record of retaining and growing customer portfolios, including renewals and upselling.
- Experience managing customers for technical products and quickly learning product details.
- Technical fluency with concepts like APIs, integrations, data exchange, and workflow automation.
- Strong relationship-building skills with both technical users and senior stakeholders.
- Experience running customer cadences such as Quarterly Business Reviews and service reviews.
- Proficiency with CRM systems and data-driven account management.
- Fluent written and spoken English and French.
- Self-starter able to work remotely with reliable internet, preferably in Sub-Saharan Africa time zones.
Benefits
The pay includes a base salary plus variable pay based on retention and growth of your portfolio. Compensation matches experience and follows OpenFn's Equal Pay for Equal Work policy. The role offers a flexible schedule, remote work, team meetups in Africa and Europe, exposure to leading digital transformation projects, and opportunities for leadership and impact.
How to apply
Apply through the employer's official contact with your application before the closing date, which the employer has not published.