Other · Full-time
Recruitment agency · Career Directions LimitedTeller – Forex & Remittance
Employer not disclosed by agency
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Role overview
About the Organization Our client is a leading financial services organization committed to delivering secure, reliable, and customer-focused financial solutions. The organization values operational excellence, regulatory compliance, and exceptional customer service while fostering a high-performance workplace. Position Title: Teller – Forex & Remittance Department: Operations Job Level / Grade: Entry Level Number of Positions: 4 Work Location: Nairobi Reporting To: Branch Manager Job Purpose The Retail Sales & Service Officer (Teller) is responsible for providing frontline customer service in foreign exchange, money remittance, and cash handling operations.
The role ensures compliance with regulatory requiremen
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ts, accuracy in transaction processing, effective customer support, and proper cash management, while upholding our client service standards. Key Responsibilities Forex ● Buying and selling of currency to and from customers ● Collect documentation from new customers either original National ID or passport ● Register clients in the Fabit system for future transactions. ● Enter transactions in the Fabit system to record and issue computer generated receipts to customers after every transaction. ● Issue declaration forms to customers changing amounts exceeding one million Kenyan shillings and ensure that customer provide supporting evidence.
- Raise with the compliance/MLRO in case of a PEP customer before carrying out a transaction. Remittance • Assist Western Union, MoneyGram and Fx customers to either send or receive money. • Conduct proper Due diligence by ensuring customers fill in KYC forms capturing source & purpose of funds, the relationship between remitter & recipient, their contacts and residential address. • Carry out Mpesa transactions for customers. Ensuring that Mpesa KYC is done. • Balance currency and coin in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines. • Do daily reports Requirements Minimum Qualifications • Minimum of O-level education.
- 1-3 Year experience as a teller in a forex bureau, Sacco and Mobile Banking (MPESA) Required Experience Operations, cash handling, banking, remittance, payments or financial-services operations. Required Skills / Competencies • Strong numerical and reconciliation skills; excellent attention to detail; cash-management skills; knowledge of transaction processing and internal controls; understanding of KYC and AML/CFT requirements; Other Specific Requirements • Ability to handle cash and sensitive financial information responsibly Note: Male candidates are encouraged to apply