Supervisor Property Executive (Tele Sales & Research)

• Lead and manage daily tele sales activities and supervise team members' performance.
• Monitor attendance, punctuality, and adherence to schedules and breaks.
• Conduct team meetings, one-on-one coaching sessions, and performance evaluations.
• Drive achievement of key performance indicators related to activity, quality, and conversion rates.
• Review calls and provide structured coaching to improve skills.
• Identify training needs and coordinate training programs with HR and other stakeholders.
• Oversee research functions to ensure timely and accurate lead delivery and maintain Salesforce records.
• Collaborate with Real Estate Advisors to improve conversion rates and feedback processes.
• Promote continuous process improvements and ensure compliance with operational and data security policies.

• Hold a Higher Diploma or bachelor's degree in business administration, sales, marketing, communications, real estate, information management, or a related field.
• Have at least 3 years' experience in tele sales or contact centre operations.
• Possess a minimum of 1 year in a supervisory, coaching, or team lead role.
• Be experienced with Salesforce or other CRM systems.
• Demonstrate skills in leadership, coaching, performance management, communication, analytics, training facilitation, conflict resolution, CRM software, Microsoft Office, planning, and organisation.

Apply through the employer's official contact with your application. The employer has not published a closing date.