Sales and Marketing · Full-time
Direct employerField Retention Agents
Tatu CityNot stated · Not statedDeadline not published by employerChecked 13 Nov 2026
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Tatu City is hiring Field Retention Agents to work full-time at their location in Tatu City, Kiambu County. This role is ideal for candidates experienced in customer service or sales who are skilled at re-engaging inactive customers and restoring business relationships.
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What you will do
- Visit inactive or suspended customers in person to address their concerns and encourage them to resume using services.
- Represent the brand by following up with customers to reinforce service value and understand reasons for customer churn.
- Design and implement targeted retention campaigns, including personalised offers and loyalty programmes, to reactivate customers quickly.
- Resolve issues on the spot or liaise with technical and support teams to overcome barriers to service adoption.
- Organise the collection of company equipment from customers who have permanently left the service.
- Record all field visits and report insights on customer churn and trends in the assigned area to management.
Requirements
- Hold a Diploma or Degree in Business, Marketing, Communications, or a related field.
- Have at least 2 years of experience in Field Sales, Customer Service, or Field Operations.
- Possess strong negotiation and interpersonal skills to convert refusals into agreements.
- Demonstrate an analytical approach to identify patterns in customer behaviour and churn data.
- Show resilience and a problem-solving mindset to manage regular travel and face-to-face customer engagement.
How to apply
Apply through the employer's official contact. Include your qualifications and experience details as required. The employer has not published a closing date.