Senior Operations Manager-Hospitality

• Provide leadership and direction to managers, supervisors, and team leads across departments.
• Monitor operational performance regularly and ensure accountability for results and timely resolution of issues.
• Identify recurring problems in operations, analyse root causes, and implement lasting improvements.
• Supervise housekeeping to maintain hygiene, SOP compliance, inventory control, and unit readiness.
• Manage transportation logistics including scheduling, fuel efficiency, vehicle compliance, and safety.
• Ensure units meet presentation standards and manage check-in/check-out processes and defect resolution.
• Oversee repairs and maintenance schedules, vendor contracts, quality checks, and emergency escalations.
• Provide administrative oversight to maintain a secure, well-equipped, and functional office environment.
• Prepare weekly, monthly, and quarterly reports on departmental performance, costs, and operational improvements.

• Hold a diploma or bachelor's degree in Operations, Hospitality, Facilities Management, Business Administration, or related field.
• Have at least 4 years of operational experience, including 2 years in a management role.
• Experience in hospitality, serviced apartments, property, or facilities management is preferred.
• Understand housekeeping, maintenance, transport, procurement, budgeting, reporting, and operational cost factors.
• Demonstrate leadership skills to manage teams, handle vendors, and resolve operational challenges across departments.
• Possess competencies in operational leadership, planning, cost control, quality assurance, problem-solving, team accountability, vendor management, risk management, and clear reporting.

Apply through the employer's official contact. The employer has not published a closing date.