Operations Manager- Funeral Home

• Manage daily operations of several funeral home branches to ensure efficient service delivery.
• Organise funeral services, including transportation and mortuary arrangements, while providing customer support.
• Ensure compliance with company policies and maintain high service standards.
• Track branch performance and implement improvements.
• Lead the setup and launch of new branches to ensure readiness.
• Provide compassionate and professional support to bereaved families.
• Address customer inquiries and complaints promptly and empathetically.
• Maintain positive relationships with hospitals, mortuaries, religious bodies, insurance companies, and other partners.
• Supervise and manage branch staff, including performance, attendance, discipline, and training.
• Promote teamwork and a positive work environment.
• Support business growth and service promotion initiatives.
• Manage branch budgets, billing, collections, and financial reporting.
• Ensure compliance with health, safety, legal, and ethical standards.
• Prepare operational and financial reports and advise management on performance and strategy.

• Degree or Diploma in Business Administration, Operations Management, or related field.
• At least 8 years of experience as an Operations Manager in retail, microfinance, or service sectors.
• Proven experience managing multiple branches and opening new ones.
• Strong leadership and people management skills.
• Ability to think strategically, solve problems, and make decisions.
• Excellent communication and stakeholder management skills.
• Proficiency in MS Office and reporting tools.

The salary range is KSHS 100,000 to 159,000 per month.

Send your CV through the employer's official contact. Interviews will be conducted on a rolling basis until the role is filled. Only shortlisted candidates will be contacted. The employer has not published a closing date.