SALES STAFF – GENTS

Sales & Target Achievement

• Actively engage customers, understand their needs, recommend suitable products, and convert enquiries into sales.
• Achieve daily, weekly, and monthly sales targets through effective selling, upselling, and cross-selling.
• Identify additional sales opportunities and encourage repeat purchases by building strong customer relationships.

Customer Service

• Welcome customers professionally and provide attentive, personalized assistance throughout their shopping experience.
• Respond to customer questions, product enquiries, and complaints promptly and professionally.
• Maintain a high standard of customer service and ensure every customer leaves with a positive impression of the business.

Product Knowledge

• Develop a strong understanding of the products available within the men’s section, including their features, benefits, pricing, and suitability.
• Confidently explain product options and recommend appropriate products based on customer preferences, needs, and budget.
• Stay informed about new arrivals, promotions, best-selling products, and relevant market trends.

POS / ERP & Transaction Management

• Accurately process customer purchases through the company’s POS/ERP system and ensure all transactions are properly recorded.
• Handle approved payment methods, issue receipts, and maintain accurate sales documentation.
• Report transaction discrepancies, system issues, returns, exchanges, or other irregularities to the relevant supervisor.

Stock & Store Management

• Ensure products are properly arranged, displayed, labelled, priced, and readily available to customers.
• Assist with stock counts and promptly report low-stock, damaged, missing, or misplaced products.
• Maintain a clean, organized, attractive, and professional sales environment at all times.

Promotions & Merchandising

• Actively communicate promotions, discounts, new arrivals, and special offers to customers.
• Maintain product displays according to company merchandising standards and ensure promotional materials are properly positioned.
• Provide feedback to management on customer preferences, product demand, competitor activities, and market opportunities.

Teamwork & Communication

• Work closely with colleagues and management to achieve individual and overall store sales objectives.
• Communicate customer feedback, stock concerns, sales opportunities, and operational issues to the Store Manager.
• Support team members during busy periods and contribute to a positive, professional, and productive work environment.