Other · Full-time
Recruitment agency · Career Directions LimitedResponse Handler / Lead Engagement Executive
Employer not disclosed by agency
NairobiSenior · Not statedDeadline not stated by agencyChecked 15 Oct 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
An undisclosed employer in Nairobi is hiring a Response Handler / Lead Engagement Executive. This full-time role is suited for someone skilled in managing client inquiries and supporting sales through effective lead engagement and CRM management.
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What you will do
- Respond promptly to inbound client inquiries from various marketing channels such as WhatsApp, website forms, social media, and email.
- Ensure communication is professional, consistent, and aligns with the brand.
- Qualify inbound leads before passing them to the sales team, filtering out unqualified prospects.
- Send timely follow-up messages to unresponsive and warm leads to nurture them until conversion or disqualification.
- Enter qualified leads accurately and promptly into the CRM system and keep lead records updated.
- Follow up on leads handed over to sales to monitor engagement and collect data on response and follow-up effectiveness.
- Report on key metrics including response times, lead qualification accuracy, CRM data completeness, and engagement rates.
Requirements
- Excellent written and spoken communication skills.
- High attention to detail and accuracy in handling information.
- Capability to handle multiple communication platforms simultaneously.
- Basic knowledge of sales processes and CRM software.
- A proactive and professional attitude focused on client engagement.
How to apply
Apply through the employer's official contact with your application. The employer has not published a closing date.