Hospitality · Full-time
Recruitment agency · Bridge Talent GroupReservations Intern
Employer not disclosed by agency
NairobiInternship · Not stated2 posts openDeadline not stated by agencyChecked 12 Nov 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
An employer in Nairobi is offering two full-time internship positions for Reservations Interns in the tourism and travel sector. This role is suitable for recent graduates or students with qualifications in Tourism, Travel, Hospitality Management, or related fields who want to gain practical experience and work in a busy environment.
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What you will do
- Assist with managing and coordinating customer reservations and bookings.
- Respond to client inquiries via email, phone, and other communication methods.
- Help prepare quotations, itineraries, and booking confirmations for customers.
- Keep reservation records and customer details accurate and up to date.
- Follow up on bookings, confirmations, payments, and cancellations to ensure completion.
- Liaise with hotels, airlines, tour operators, and other travel service providers as needed.
- Support the reservations team with administrative tasks and ensure bookings are processed correctly and promptly.
- Provide professional and responsive customer service.
- Carry out any other tasks assigned by the supervisor.
Requirements
- Hold a Diploma or Degree in Tourism, Travel & Tourism, Hospitality Management, or a related field.
- Be a recent graduate or a student seeking practical experience in the industry.
- Have a strong interest in tourism and travel.
- Possess good written and verbal communication skills.
- Be proficient with computers and familiar with Microsoft Office.
- Have strong attention to detail and good organisational skills.
- Be willing to learn and take on new responsibilities.
- Be able to work under pressure and meet deadlines.
- Demonstrate a professional, enthusiastic, and customer-focused attitude.
- Be ready to work and learn in a hands-on environment.
How to apply
Submit your CV through the employer's official career page. Only shortlisted candidates will be contacted. The employer has not published a closing date.