Hospitality · Full-time
Recruitment agency · Bridge Talent GroupReservations Associate
Employer not disclosed by agency
NairobiMid level · Not statedDeadline not stated by agencyChecked 13 Nov 2026
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
An undisclosed employer in Nairobi is hiring a Reservations Associate. This full-time role suits someone organised and detail-focused, with experience in tourism or travel coordination. The position involves managing bookings and working closely with sales and lodges to ensure accurate reservations.
Read full role
What you will do
- Process reservation requests following instructions from the sales team.
- Confirm room availability, rates, special requests, and booking conditions with lodges.
- Verify all booking details such as dates, rates, guest information, and payment instructions before confirming.
- Maintain and update reservation records, trackers, and reports.
- Handle booking changes including amendments and cancellations according to company procedures.
- Assist with basic payment processing and keep accurate financial records related to reservations.
- Identify and report missing or inconsistent information early for clarification.
- Prepare simple internal summaries or reports when needed.
- Keep informed about lodge offerings, packages, and industry updates to support accurate bookings.
Requirements
- Diploma or Degree in Tourism, Hospitality, Business Administration, or a related field.
- 1 to 3 years experience in tourism, travel coordination, reservations, or lodge operations.
- Fluency in Russian is a strong advantage.
- Experience working with lodges or tourism accommodation is preferred.
- Strong critical-thinking skills and a systematic approach to problem-solving.
- High accuracy and attention to detail.
- Ability to follow instructions and standard operating procedures.
- Good communication skills for liaising with internal teams and lodges.
- Proficiency in Microsoft Office and reservation or booking systems.
How to apply
Apply through the employer's official contact, providing your application as instructed. The employer has not published a closing date.