Relationship Manager, Diaspora Banking

• Develop and implement a sales plan to increase the customer base, liabilities, earnings, and usage of diaspora banking products and services.
• Maintain strong customer relationships within the designated portfolio to enhance retention and increase wallet share.
• Plan and execute marketing campaigns in international markets with high customer potential, delivering targeted presentations.
• Develop and maintain strategic partnerships within the diaspora market to support growth and retention.
• Analyze competitor and global market intelligence to drive the development of innovative products.
• Ensure high-quality service delivery to diaspora customers to meet agreed service levels.
• Train and support bank staff and sales teams to improve product knowledge and increase uptake of diaspora products.
• Build and maintain a quality diaspora asset portfolio within acceptable credit risk limits (below 5%).
• Prepare and maintain management reports.
• Adhere to enterprise-wide risk management policies including SOPs, AML, credit policies, CFT, and KYC procedures to prevent losses, fraud, and regulatory penalties.

• Hold a Bachelor's degree in any field.
• Possess ACCA professional qualification (preferred).
• Hold a Master's degree in International Business (preferred).
• Have at least 5 years of total work experience.
• Include at least 2 years of experience in sales.
• Have at least 1 year of experience in credit.
• Have at least 1 year of experience in banking operations.
• Have at least 2 years of experience in customer relationship management.

Apply through the employer's official contact before Friday, 13 November 2026.