Operations Manager

• Create and enforce operational strategies, policies, and standard operating procedures to ensure efficient security services.
• Lead and manage the operations team, including recruitment, training, and performance evaluation.
• Coordinate the deployment of security guards across client sites and approve duty rosters for full shift coverage.
• Review and consolidate operational and incident reports regularly for management and clients.
• Ensure all incidents are properly documented and escalate serious issues when necessary.
• Conduct site inspections and audits to confirm compliance with safety and operational standards.
• Act as the main contact for clients, handling inquiries, complaints, and resolving service issues promptly.
• Manage budgets, resources, and equipment while seeking ways to improve operations.
• Develop and maintain strong relationships with clients and stakeholders.

• Hold a Diploma or Degree in Criminology, Security Management, Business Administration, or a related discipline.
• Have between 5 to 7 years of experience in security operations, including at least 3 years in a supervisory or management position.
• Demonstrate strong leadership and team development skills.
• Possess good judgement and the ability to solve problems and plan strategically.
• Have keen observation and analytical skills.
• Communicate clearly and maintain good interpersonal relations with clients and stakeholders.
• Work effectively under pressure and handle multiple tasks.
• Be aged 35 years or older.
• Be proficient in MS Office and operational reporting software.

Submit your application through the employer's official application link. Only shortlisted candidates will be contacted. The employer has not published a closing date.