Hospitality Operations Manager

• Coordinate daily operations of the restaurant, kitchen, and bar, including opening, closing, shift handovers, and staff deployment.
• Monitor food and beverage preparation, order processing, serving times, and order accuracy to ensure quality and timely service.
• Conduct operational inspections to check menu availability, equipment functionality, table setup, bar readiness, and cleanliness.
• Monitor stock levels and supervise receipt, inspection, storage, issuing, and recording of stock.
• Conduct physical stock counts, reconcile variances, investigate losses and wastage, and implement corrective measures.
• Prepare and monitor budgets, sales reports, and expenditure reports to track financial performance.
• Reconcile daily sales with payment records and report discrepancies or unusual transactions.
• Prepare staff duty rosters, allocate responsibilities, and ensure adequate staffing coverage.
• Train staff on menu knowledge, preparation, service procedures, hygiene, stock handling, and complaint resolution.
• Monitor staff attendance, productivity, and compliance, addressing performance issues and disciplinary matters.
• Enforce food safety, sanitation, and hygiene standards across all areas.
• Handle escalated customer complaints, review guest feedback, and implement corrective actions.
• Maintain operational records, inspection checklists, equipment logs, and compliance documentation, reporting safety risks and regulatory concerns.

• Diploma or Degree in Hospitality Management, Hotel or Restaurant Management, Food and Beverage Management, Culinary Arts, or related field from a recognised institution.
• At least five years of relevant experience managing a restaurant, hotel food and beverage department, catering operation, or similar high-volume hospitality business.
• Experience with direct responsibility for both kitchen and bar or beverage operations.
• Experience managing inventory, procurement, stock reconciliations, and supplier relationships.
• Practical experience preparing and monitoring budgets, controlling costs, and producing financial or operational reports.
• Experience supervising multidisciplinary hospitality teams and managing daily service operations.

The advert states the salary is competitive but does not specify amounts or additional benefits.

Send your CV through the employer's official contact. Interviews will be conducted on a rolling basis until the position is filled. Only shortlisted candidates will be contacted. The employer has not published a closing date.