Spa Manager

• Oversee daily spa operations, including scheduling, service delivery, cleanliness, and maintaining standards.
• Manage bookings, treatment schedules, inventory, supplies, and equipment.
• Recruit, train, supervise, and motivate spa staff, and prepare staff schedules.
• Monitor staff performance, conduct reviews, and promote teamwork and professional growth.
• Ensure high-quality customer service and handle complaints promptly and professionally.
• Monitor financial performance including sales, revenue, expenses, and profitability.
• Develop strategies to increase bookings, repeat visits, retail sales, and overall revenue.
• Coordinate marketing efforts such as promotions, loyalty programmes, and seasonal offers.
• Support social media marketing and partnerships to enhance brand visibility.
• Analyze customer trends and competitor activity to identify growth opportunities.

• Diploma or degree in Business Management, Hospitality Management, Beauty Therapy, or a related field.
• At least five years of experience managing a spa or salon, ideally in a luxury or high-end wellness environment.
• Proven skills in staff supervision, spa operations, financial management, and delivering premium customer service.
• Strong leadership and decision-making abilities.
• Excellent communication, customer service, and complaint resolution skills.
• Good business sense, including sales management, budgeting, and financial reporting.

The advert states the salary is attractive but does not specify amounts or other benefits.

Send your CV through the employer's official contact. The employer will conduct interviews on a rolling basis and will contact only shortlisted candidates. The employer has not published a closing date.