Key Account Manager

• Contribute to reducing and preventing customer churn.
• Help the business achieve cost savings targets.
• Monitor customer usage and suggest suitable plans to increase revenue.
• Build and maintain customer relationships through health campaigns.
• Manage customer requests effectively, ensuring high quality standards.
• Understand customer needs and issues thoroughly.
• Identify early signs of customer churn and address potential dissatisfaction.
• Turn dissatisfied customers into satisfied ones.
• Follow processes to carry out retention tasks and positively impact revenue.
• Work with other departments to resolve client issues.
• Provide business and market intelligence feedback for better product and service management.
• Support Billing and Finance teams in money collection and resolving issues.
• Develop existing customers and generate new business through lead generation.

• Hold a relevant Business degree or Communications degree.
• Have 3 to 5 years of experience in Customer Relationship Management or Customer Service.
• Possess skills in sales management, marketing, customer relationship management, sales negotiation, product knowledge, and financial skills.
• Demonstrate client focus, networking, partnership building, influencing, negotiating, and analytical thinking.
• Show leadership qualities including strategic orientation, business acumen, results orientation, and self/others development.

Apply through the employer's official contact. The employer has not published a closing date.