HUMAN RESOURCE MANAGER

HR Management & Administration

• Lead the day-to-day HR function and ensure effective implementation of hotel HR policies, procedures, and processes.
• Maintain accurate and confidential employee records, contracts, personnel files, leave records, and other HR documentation.
• Advise management and Heads of Department on HR matters, policies, procedures, and employee-related issues.
• Prepare regular HR reports covering staffing, turnover, absenteeism, leave, performance, and other key workforce indicators.

Recruitment & Workforce Planning

• Manage end-to-end recruitment, from workforce planning and job profiling to sourcing, interviewing, selection, and onboarding.
• Work with Heads of Department to identify staffing requirements and ensure timely recruitment of suitable employees.
• Develop effective recruitment channels and maintain a pool of qualified candidates for critical hotel positions.
• Ensure new employees receive proper induction, orientation, and integration into the organization.

Employee Relations & Discipline

• Manage employee relations matters and provide guidance on workplace grievances, conflicts, complaints, and disciplinary issues.
• Ensure disciplinary processes are handled fairly, consistently, confidentially, and in accordance with applicable employment laws and company policies.
• Support managers in addressing employee performance and conduct issues appropriately.
• Promote a positive workplace culture built on professionalism, respect, accountability, and effective communication.

Performance Management & Staff Development

• Coordinate the hotel’s performance management and appraisal processes.
• Work with managers to establish clear performance objectives, KPIs, and development plans.
• Identify training and development needs and coordinate relevant learning programs for employees and managers.
• Support career development, succession planning, employee engagement, and retention initiatives.

Payroll & Benefits Administration

• Coordinate monthly payroll processes and ensure accurate and timely submission of payroll information.
• Maintain accurate records relating to salaries, allowances, deductions, leave, overtime, and other employee benefits.
• Work closely with Finance to resolve payroll discrepancies and ensure employee records are up to date.
• Support administration of statutory and employee benefit requirements in line with applicable regulations and company policies.

Labour Law & Compliance

• Ensure HR practices comply with applicable Kenyan employment and labour laws , regulations, and statutory requirements.
• Maintain up-to-date HR policies, employment documentation, and compliance records.
• Monitor changes in employment legislation and advise management on relevant implications.
• Ensure workplace practices support employee welfare, health, safety, equality, and fair treatment.