GENERAL MANAGER

Employer not disclosed by agency

ThikaManager · Not statedDeadline not stated by agencyChecked 27 Sept 2026

About this role

Provide overall leadership and direction across all hotel departments, ensuring efficient day-to-day operations.
Lead and coordinate Heads of Department, setting clear objectives, KPIs, and performance expectations.
Ensure consistent standards across Front Office, Housekeeping, F&B, Engineering, Sales & Marketing, Finance, and other functions.
Act as the senior operational decision-maker, resolving complex issues and ensuring business continuity.

Develop and execute strategies to maximize hotel revenue, profitability, occupancy, and market position.
Work closely with Sales, Marketing, Revenue, and Operations teams to drive corporate, conference, events, rooms, and F&B business.
Monitor market trends, competitor activity, pricing, occupancy, and revenue performance to identify growth opportunities.
Review commercial performance regularly and implement corrective strategies where targets are not being achieved.

Take overall responsibility for the hotel’s financial performance and achievement of approved budgets.
Monitor revenue, operating costs, departmental expenses, payroll, procurement, and other key financial indicators.
Drive effective cost-control measures while maintaining service quality and operational standards.
Work closely with Finance to review financial reports, forecasts, budgets, and management accounts and take appropriate action.

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Champion a strong guest-focused culture across the hotel and ensure consistently high service standards.
Monitor guest feedback, reviews, complaints, and satisfaction levels and implement improvement initiatives.
Personally, oversee the resolution of escalated guest and client concerns.
Ensure the hotel maintains high standards of cleanliness, presentation, service delivery, safety, and overall guest experience.

Lead, motivate, and develop the hotel’s management team and wider workforce.
Establish a culture of accountability, teamwork, professionalism, and continuous improvement.
Review departmental performance and ensure managers achieve agreed operational and financial KPIs.
Support recruitment, succession planning, training, staff development, and performance management initiatives.

Build and maintain strong relationships with key corporate clients, owners, partners, suppliers, regulators, and other stakeholders.
Represent the hotel at industry events, business forums, corporate functions, and relevant hospitality platforms.
Develop strategic partnerships and initiatives that strengthen the hotel’s market position and commercial performance.
Maintain strong awareness of industry developments and identify opportunities for business growth and operational improvement.

Ensure compliance with applicable statutory, health, safety, environmental, licensing, and hospitality requirements.
Ensure hotel policies, procedures, controls, and operational standards are consistently implemented.
Identify operational and commercial risks and ensure appropriate mitigation measures are in place.
Maintain a safe, compliant, and professionally managed hotel environment.

Degree in Hospitality Management, Business Administration, or a related field.
8+ years’ progressive experience in hotel management, with strong senior leadership experience.
Proven experience managing Heads of Department and multiple hotel departments within a full-service property.
Demonstrated experience in hotel commercial management, financial performance, revenue generation, and cost control.
Strong understanding of hotel operations, including Rooms Division, F&B, Sales & Marketing, Engineering, and support functions.
Knowledge of hotel PMS/POS systems and management reporting will be an added advantage.
Experience managing a sizeable hotel or conference-oriented property is highly preferred.

If you meet the above qualifications, skills and experience share CV on the employer’s official contact
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

Salary disclosed: KSHS.250,000