Head of HR Operations

• Lead the HR Operations team and ensure full HR coverage in markets without dedicated HR officers.
• Manage the employee lifecycle including contracting, onboarding, probation, leave, and offboarding.
• Maintain and update HR policies and ensure employee sign-off.
• Oversee employee relations, disciplinary and grievance cases, escalating when necessary.
• Ensure compliance with statutory employment laws across ten markets and prepare for labour inspections and audits.
• Operate a central helpdesk for employee and manager HR queries with tracking and escalation.
• Collaborate with Learning & Development to align operational training with policies and processes.

• Degree in HR, law, business or related field.
• At least 8 years of experience with 4+ years in a leadership role.
• Membership in IHRM Kenya.
• Strong knowledge of Kenyan employment law and working knowledge of other African markets' employment laws.
• Experience leading teams across multiple countries (preferred).
• Experience designing and implementing standard HR processes across countries (preferred).
• Experience with labour inspections, HR audits, and complex employee relations (preferred).
• Experience in manufacturing or large shift-based workforces including casual and fixed-term workers (preferred).
• Experience in social enterprises or high-growth companies (preferred).
• Experience implementing HRIS or digital HR platforms (preferred).
• Fluency in English and willingness to travel occasionally (preferred).
• French or Portuguese language skills (preferred).
• Strong data skills, confident in Excel and maintaining accurate employee records.
• Ability to communicate effectively with finance and legal teams.
• Ability to leverage AI tools for process automation (preferred).

Apply through the employer's official contact. The employer has not published a closing date.