Head of Collections & Recovery

• Create and implement strategies for collections and recovery aligned with business goals and regulations.
• Monitor and report on portfolio quality and recovery performance to senior management and committees.
• Lead early-stage collections using various communication channels and develop methods to improve cure rates.
• Manage restructuring, settlements, and rescheduling for customers in financial difficulty within set policies.
• Supervise external agencies involved in debt collection, repossession, and legal recovery, ensuring compliance and performance.
• Drive recovery efforts for non-performing and written-off accounts through settlements, collateral realisation, and legal means.
• Ensure all collection activities comply with relevant laws, maintain ethical standards, and handle customer complaints promptly.
• Develop and maintain analytics and reporting tools to support decision-making and improve collection strategies.
• Lead and develop the collections and recovery team, setting targets and fostering a culture of accountability and ethical conduct.

• Bachelor's degree in Finance, Commerce, Economics, Law, or related field.
• Master's degree is an advantage.
• Professional qualifications like CPA (K), ACCA, or CCP are preferred.
• Minimum 10 years' experience in credit, collections, and recovery in banking, microfinance, or financial services.
• At least 5 years in senior management roles.
• Proven track record in reducing portfolio-at-risk and non-performing loan ratios.
• Experience managing collections, recovery, repossession, legal recovery, and external agencies.
• Strong knowledge of credit risk management, segmentation, delinquency trends, and portfolio analysis.
• Familiarity with IFRS 9 standards and financial provisioning.
• Understanding of regulatory requirements including consumer protection, data protection, and debt recovery laws.
• Experience with secured lending and recovery involving assets like vehicles, land, or chattels is a plus.
• Ability to analyse portfolio data and translate it into effective collection strategies.
• Experience leading large teams and managing outsourced service providers.

Apply through the employer's official contact by submitting your application before the closing date, which has not been published.