Guest Experience Expert - Guest Relations Agent

• Provide guests with directions and information about hotel services, amenities, hours, and local attractions.
• Contact relevant departments to address guest requests or issues and follow up to ensure satisfaction.
• Accurately receive, record, and relay messages.
• Notify designated staff about VIP arrivals for proper reception and amenity delivery.
• Adhere to company policies, maintain professional appearance, and protect confidential information and company assets.
• Greet guests warmly, anticipate their needs, and communicate clearly and professionally.
• Support team goals and comply with quality assurance standards.
• Suggest improvements to enhance efficiency, safety, and cost-effectiveness.
• Perform physical tasks such as standing, walking, and handling items up to 10 pounds as required.
• Carry out other reasonable duties as assigned by supervisors.

• Degree or Diploma in Hospitality Management or related field is preferred.
• At least 1–2 years of experience in a Front Office role is preferred.
• Experience in a hotel or luxury service environment is preferred, with 5-star hotel experience highly desirable.

Apply through the employer's official contact before Wednesday, 18 November 2026.