Hospitality · Full-time
Direct employerGuest Experience Expert - Front Desk Agent
NairobiEntry level · Not statedCloses Wednesday, 18 November 2026, 09:53 EATChecked 12 Nov 2026
Published by employer
About this role
This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.
Role overview
Marriott International is hiring a full-time Guest Experience Expert to work as a Front Desk Agent in Nairobi, Kenya. This role suits individuals with hospitality experience who want to create memorable guest stays beyond just check-in and check-out.
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What you will do
- Deliver a wide range of services to assist guests throughout their stay.
- Handle operational tasks such as processing needs and completing reports.
- Address guest requests promptly and professionally.
- Share information about local highlights with guests.
- Maintain a safe workplace by following company policies and procedures.
- Protect company assets and maintain confidentiality.
- Ensure professional appearance and communication at all times.
Requirements
- Have a degree or diploma in Hospitality Management or a related field.
- Possess 1 to 2 years of experience in a Front Office role.
- Preferably have experience working in a hotel or luxury service environment, with 5-star hotel experience highly desirable.
How to apply
Apply through the employer's official contact before Wednesday, 18 November 2026.