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Operations · Not stated

Recruitment agency · Q-Sourcing

General Manager

Employer not disclosed by agency

NairobiManager · Not statedDeadline not stated by agencyChecked 2 Nov 2026
Illustration of an office desk with a laptop, notebook and Kenyan flag.

About this role

This plain-English summary was prepared by work.ke from the original advert. Confirm all details on the source before applying.

Role overview

Q-Sourcing Limited, operating as Q-Sourcing Servtec, is seeking a General Manager to oversee a restaurant and padel sports facility in Nairobi, Kenya. This role is suitable for an experienced manager with a background in hospitality or sports facility management who can lead operations and enhance customer experience.

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What you will do

  • Manage daily operations of the fine dining restaurant, beer garden, and padel sports facilities to ensure smooth functioning and high service standards.
  • Monitor inventory and coordinate procurement to maintain adequate stock levels.
  • Implement and uphold health, safety, and hygiene standards across all departments.
  • Develop and manage budgets, revenue targets, and cost control measures to optimize financial performance.
  • Prepare monthly financial reports and analyse profit and loss statements to inform decision-making.
  • Maintain excellent customer service, handle VIP guest relations, and resolve complaints effectively.
  • Recruit, train, and lead staff while fostering clear communication and strong team culture.
  • Plan and coordinate marketing activities, events, and promotions to increase visibility and revenue.
  • Organize padel tournaments, leagues, and coaching sessions, managing related platforms and merchandise sales.
  • Ensure compliance with licensing, health, safety, and legal regulations, maintaining accurate operational records.

Requirements

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field.
  • Proven managerial experience in a high-end restaurant, hotel, or sports facility.
  • Competence in financial management including budgeting and cost control.
  • Experience in event planning, marketing, and customer engagement.
  • Proficiency in Microsoft Office applications.
  • Excellent leadership and communication abilities.
  • Ability to solve problems effectively and work well under pressure.
  • Commitment to integrity, accountability, and continuous improvement.

How to apply

Applicants should submit their applications through the employer's official application page. Only shortlisted candidates will be contacted. The employer has not published a closing date.

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